Using The Software – Getting Help

The main source of help is this help file which can be accessed from the software’s help Menu > Documentation. This can also be accessed using the F1 key on your keyboard.

If the issue is not covered by the documentation you can raise a support ticket. Click on

https://www.preludeaccounts.com/support

To open the support ticket form –

‘Ask a question‘ will search this knowledgebase or click on the ‘submit a ticket‘ to get help from our support team. you will receive an email very shortly after with an answer or asking for more details. It helps our support team no end if you give as much detail as you can about the issue.