There will be times when a dispute with a customer becomes so serious as to warrant suspending further supplies to that customer until the dispute is resolved or the account becomes seriously overdue. The system allows you to place the customer ‘On Stop‘ by preventing you from creating any invoices or credit notes against the customer’s account.
Consult with the Customer Account Manager and notify the customer as to why this is happening and what must be done to resume supplies.
On the main menu click Ledgers > Sales > Account Maintenance.
Open Financial Page – see Sales Ledger Account Maintenance form.
Check box ‘On stop?’ – Checked = customer on stop, click box to uncheck box and release customer.
Inform Sales and Despatch Management and Staff as appropriate.
Record date and reason on the account’s notes.