Prelude software use a telephone receptionist service to screen unwanted callers. They will take a message for us to ring you back – the benefit is that longer calls will be paid by us, and if it’s a support issue then that’s the way it should be. We have experience of contacting help lines and sitting on the phone for 40-50 minutes and then 15 to 20 minutes while the question is being answered. We don’t believe it should be like that.
If you call us, we will get back to you as soon as we can. Again, if it’s straightforward – a quick question will usually be satified with a quick answer (probably 9 out of 10). Others may involve a little resesarch and a further call or a request to raise a ticket so we can resolve the issue through our development team.
If you call us please ensure the receptionist gets your number, an email address – if you think that may be easier, and a brief reason for the call – that helps us, no end, when we call back.