Sales Ledger Un-Matching
Purpose:
To unmatch customer receipts. This must also be done prior to cancelling a receipt if the receipt has been allocated -See https://help.prelude.software/knowledge-base/cancel-transactions/
Processing:
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- Hover over Customers and double click on View , then select the customer – See Customer Maintenance – Edit.
- Click on the Receipts and Payments tab, then tick the ‘Show history’ checkbox.
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3. Click on Allocated to open form –
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4. Click on [Unmatch]
5. The entry on the customer’s tasks form changes to Unallocated and the invoices and payment now show on the All Transactions tab.
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This process can also be used to unmatch invoices and credit notes and customer refunds.
By ticking Show history and clicking on [View] you can identify the invoices etc. relating to allocated payments.
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