You should be able to retrieve messages that you “permanently” deleted in the last 14 days.
From the Outlook ribbon, select Folder > Recover Deleted Items. The form that opens is a bit clunky but it lists all items that were permanently deleted in the last 14 days.
Click the “Deleted On” column header until the listed is displayed with most recent at the top, click the item you want to restore and then click Recover Selected Items.
How Do I Connect The Mobile Outlook App To My Exchange Mailbox?
The mobile Outlook app is just another email client and, as such, the method of connecting the app to your Exchange mailbox is very similar to the method for any other email client. Click here to read detailed instructions. You will need your account details, which would have been provided to you by your admininstrator or in an email from us.
My Junk E-mail Filter Doesn’t Work – What Can I Do?
If you use Outlook on our Desktop, the Junk E-mail filter will not work.
“The Junk E-mail Filter is not available for your Microsoft Exchange e-mail account because you are working online. To enable the Junk E-mail Filter for this account, switch to Cached Exchange Mode.”
If you don’t see this message, you have probably ticked the “Please do not show me this dialog again” box some time in the past.
Also, it is not possible to switch to Cached Exchange Mode on a Remote Desktop (Terminal Services) platform.
So, although the options form then subsequently opens, the options you enter will not be used.
This environment is imposed by the Microsoft software architecture and will be the same on any remote desktop platform.
We monitor the software environment continually and will improve this if ever it becomes possible to do so.
How Do I Share My Contacts With Other Exchange Users?
Share your Contacts or share other Exchange users’ Contacts by sending a “Share my Contacts folder” invitation email from your Contacts menu in Outlook.
When sharing your Contacts with other Exchange users, the recipient of the share invitation email you send must be selected from the TO field and from there your Global Address List or your Mailbox Address List to ensure that the Exchange mailbox and Active Directory user are properly identified.
DO NOT type the email address manually or select it from the cached dropdown list as the Exchange user might not be properly identify, in which case the share invitation will fail.
How Do I Deal With Spam?
On-Demand Quarantine Email Report You can now request a quarantine email report on-demand by sending an email to the dedicated email address email@example.com. The email needn’t have a subject or message content and should have no other recipients. The report will list spam and possible spam emails received in the current day. It won’t affect the scheduled reports (see below).
Spam Learner If you receive spam emails that are not being quarantined, you can help us learn from this by forwarding these emails to the dedicated email address firstname.lastname@example.org, which will update our database with details from the original emails. Note that it will not blacklist the sender. Blacklisting a sender is not recommended because spammers often forge this value.
Reminder: Quarantine Email Report You will know that you receive scheduled emails from Prelude Reporter entitled “Summary Email Report” that contain a list of spam and possible spam emails sent to your email address, your aliases (if any) and distribution lists (if any) that were intercepted since the previous scheduled email. Use the links in the report to view and restore emails that have been wrongly identified as spam or possible spam.
From Click to launch a new outgoing email to this sender in your local email client.
Subject Click to view the message on our AntiSpam server, from which you can add the domain or email address to your white list and restore the individual email. Restore Click to receive the individual email, which should arrive in your inbox shortly after.
Note that adding domains and individual email addresses to your white list will make it less likely that future emails received from those domains and email addresses will be quarantined, but it can’t guarantee this because the software uses many factors to evaluate the spam score.
Why am I receiving a lot of spam emails?
On our platform, we have set the anti-spam policy at a level whereby most obvious spam emails are blocked but, importantly, all genuine emails are allowed. The cost of the latter is that some spam emails are not blocked.
On a managed platform such as ours, if we were to increase the anti-spam policy levels, some genuine incoming emails might be blocked and it would be very difficult for you to retrieve them or even be aware that they have been blocked.
Instead, you can set your own “Rules and Alerts” from the Tools menu in Outlook.
Outlook Query Builder Fields Are Greyed Out – What Should I Do?
Outlook Query Builder uses Windows Desktop Search (WDS), which is a component of the Windows operating system rather than of Outlook or Exchange Server.
WDS is enabled by default on Windows PC operating systems but it is disabled by default on Windows Server operating systems.
This is because WDS has potential to use a lot of memory and disk space, which will have a detrimental effect on the performance of the host machine.
On a single-user PC this effect can be acceptable to the individual user and, if it isn’t acceptable, the user can disable WDS at will.
On a multi-user server environment, the detrimental effect can be severe and will affect the experience of all users. Such a problem would be likely to occur frequently and could be fixed only when all users are logged off and the server rebooted.
Therefore, to ensure the best experience for all our customers, on our Desktop platform WDS remains disabled and Outlook Query Builder cannot be used.
Instead you can use the Advanced Find facility. From the Outlook menu, select Tools > Instant Search > Advanced Find or press Ctrl-Shift-F, then build your search in the Advanced Find form.
How Do I Set Up Additional Email Accounts?
In Outlook click on File then Account Settings.
Click on the Data Files tab first.
If there is an Outlook data file listed then fine, else click on Add to create one. This file is a requirement from Outlook 2010 onwards.
Click on the E-mail tab
Click on New
Then select Manually configure (as above) then click Next>
The default should be as above – if not select the Internet E-mail option then click on Next>
Enter Your Name, E-mail Address, Account type is POP3, enter Incoming mail server and Outgoing mail server details – you may need to find out what these are from your network administrator.
Prelude has processes in place where the Web Server authenicates the email address.
The logon information is not really important as these relate to the incoming server and you are only wishing to add accounts to send emails – so anything can be entered.
Untick the Test Account Settings box as it’s not needed then click on Browse to locate the outlook data file.
The file name will then be included in the box. Now click on More Settings.
Add a short title to Mail Account box, enter organisation name then enter Reply E-mail address – this MUST be the same as the email address entered in Add new account – above – spam test.
Click on the Outgoing Server tab.
Tick the My outgoing server (SMTP) requires authentication checkbox.
Select the Log on using radio button and enter User Name and Password – tick Remember password checkbox.
Click on the Advanced tab.
The server port numbers should be ok as they are.
Untick the Leave a copy of messages on the server checkbox then click on OK.
The account is now set up.
Going back to the Accounts Settings form you can change the folder to which messages go.
Click on Change Folder opens up-
Click on New Folder – give it an appropriate name and save it then click on OK.
Open Send/Receive tab, click on Send/Receive Groups and Define Send/Receive Groups.
Click on Edit
For each of the additional accounts you have set up – that you don’t wish to receive emails untick the Receive mail items checkbox then click OK.
How Do I Change The Default Email Message On Statements Etc?
Purpose: It is now common practice to use email to deliver and receive standard business documents – e.g. invoices, credit notes, order acknowledgements, customer statements etc. Your Prelude Desktop product allows you to automatically email specific documents to customers and suppliers as well as print any documents to standard format files which you can then attach to an email.
Preparation – Message Body With no further configuration, your product will now automatically email your chosen documents to your chosen customers with a generic preset message in the body of the email. You may wish to include your own generic message in the email body and your software allows you to do this. This requires some maintenance but can be a useful marketing tool. The message can be specific within each system company and can be either HTM or simple text format. Prepare your desired message and save as a file named EBODY.HTM (for HTM format) or EBODY.TXT (for simple text format). For company-specific messages, save this file to \Root Directory\Data.0xx (where xx is the company number) – all emails from this company will contain the EBODY.~ file contents in their message bodies. For system-generic messages, save this file to \Root Directory – emails from all companies will contain the EBODY.~ file contents in their message bodies (except any companies with their own EBODY.~ file) The system uses the following order to detect an email message body file. It applies the first it finds and if none are found, the generic preset message is used: \Root Directory\Data.0xx\EBODY.HTM \Root Directory\Data.0xx\EBODY.TXT \Root Directory\EBODY.HTM \Root Directory\EBODY.TXT