I Am Offsite And Cannot Connect To The Program – What Can I Do?

When you find that you can’t connect to your Prelude Desktop when you are on an off-site Wi-Fi network, it is very likely for one of two reasons:
-the Wi-Fi network has been designated as public by your device and your device is applying greater restrictions to public networks.
-the firewall of that network is blocking RDP connections from that network.

You can change the settings on your device to eliminate the first as a cause – you will need to google how to do this if you don’t know.

If the network is blocking RDP connections, this might be done intentionally by the network owner or might be a default configuration of their router/internet provider that they are not aware of.  Whichever is the case, it can’t be changed as you can’t anticipate or dictate the behaviour of the Wi-Fi networks that you visit.

There are two possible alternatives:
Create a second Desktop connection in your App, with exactly the same details except with the “:37389” omitted from the end of the computer name, and try that.
If that doesn’t work, you could use the mobile data of your phone  – when the network is restrictive like this or is too slow it works well.

This is not an issue with our Desktop platform.  It is a consequence of over-zealous security on some Wi-Fi networks.