How Do I Record A Customer Refund?

Note: Before issuing a refund, you should first create a credit note for the customer.

To pay a customer refund, click menu Daybooks > Cash Book > Payments > Sales Ledger.

The Post Sales Ledger Payment Form is displayed.

Type the code for the customer being refunded.

Once you’ve entered all the details, click OK to record the refund.

See more details in Process Customer Refunds in the Cash Book section.